FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides or email us. We are happy to help with sizing and fit.
Bananewyork@gmail.com
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, return shipping costs will apply.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the return policy?
We accept returns on unworn items within 14 days of delivery.
Items must be returned in original condition with all tags attached.
Domestic returns are eligible for a prepaid return label.
For international orders, return shipping costs are the responsibility of the customer.
Email us at bananewyork@gmail.com to start a return.
Do you ship overseas?
Yes- We ship from New York City.
We offer international shipping via DHL Express or USPS to select countries worldwide.
Shipping rates are calculated at checkout based on destination.
Please note that international orders may be subject to duties and taxes upon delivery. These fees are determined by your local customs authority and are the responsibility of the customer.
International: 4–10 business days via DHL Express
Delivery times may vary depending on customs processing.
Get in touch
Have questions about your order, or a general enquiry?



